About Solitary Technology
Your Local Internet & Tech Partner
in Coffs Harbour
We're not the biggest tech company, but we might just be the one that cares the most. As a local Coffs Harbour business, we provide internet and technology solutions with the personal touch that only comes from being part of your community.
Our Story
Started by Locals, for Locals
Solitary Technology began with a simple frustration: why was it so hard to get reliable internet and genuine tech support in Coffs Harbour? We decided to do something about it.
Why We're Different
We're not trying to be the next tech giant. We're focused on being the best local tech partner you'll ever have - one conversation, one solution, one happy customer at a time.
Born from Experience
Our founder experienced the same internet headaches as everyone else - dropped calls to overseas support, cookie-cutter solutions that didn't fit, and feeling like just another number.
Community First
We believe technology should bring people together, not frustrate them. That's why we started with our neighbors and grew organically through word-of-mouth.
Personal Service
When you call us, you'll speak to someone who knows your name, your setup, and your neighborhood. That's the Solitary difference.
The Small Business Advantage
What you get when you choose local over corporate
Know You by Name
We remember your last conversation, your specific setup, and what worked for you before. No starting from scratch every time you call.
Make Decisions Fast
No corporate red tape. If something needs fixing or you need a custom solution, we can make it happen without waiting for approval from three departments.
Flexible Solutions
Cookie-cutter plans don't work for everyone. We can adapt our services to fit your actual needs, not force you into a standard package.
Local Understanding
We know the internet challenges specific to Coffs Harbour - from coastal weather effects to NBN infrastructure quirks in different areas.
Direct Access
Reach the people who can actually solve your problem, not just someone reading from a script. Business customers with SLAs get 24/7 contact details and our network is monitored around the clock.
Genuinely Care
Your success is our success. When your business internet goes down, it affects our community. We take that personally.
Quality Over Quantity
We measure success differently than the big guys
What We Actually Do
Our services designed around real local needs, not corporate KPIs
nbn® That Actually Works
We don't just sell you a plan - we make sure it works properly in your specific location with your specific needs.
Business Solutions
Internet, phones, and email that keep your business running. Plus Service Level Agreements with 24/7 fault reporting and network monitoring to ensure maximum uptime.
Managed IT Made Simple
We handle the tech stuff so you can focus on your business. No confusing jargon, just solutions that work.
Real Backup Solutions
Protect your important stuff with backup systems we actually test and monitor. Sleep better knowing your data is safe.
Wi-Fi That Reaches
Proper wireless networks designed for your space, not just thrown in and hoped for the best.
Email That Works
Professional email with your domain name, spam protection, and someone to call when you need help.
Community Commitment
We're Not Going Anywhere
Based in Coffs Harbour but serving Australia-wide, we bring our local values and community-first approach to customers everywhere.
Part of the Community
We live here in Coffs Harbour, but we understand regional challenges across Australia. When you choose Solitary Technology, you're supporting a local business with national reach that truly cares about regional communities.
Supporting Local & Regional Communities
From Coffs Harbour school fundraisers to supporting rural communities across Australia, we believe in giving back wherever we serve.
Environmental Responsibility
It's important to us to protect our environment, especially on the beautiful Coffs Coast.
Growing Together
As regional Australia grows and changes, we evolve our services to meet new challenges and opportunities across the country.
How We Work With You
Reliable, honest, and local - no big telco BS.
- 1
Listen First
We start by understanding what you actually need, not what we want to sell you.
- 2
Explain Everything
No tech jargon or confusing contracts. We explain what we're doing and why it's the right solution for you.
- 3
Get It Right
We take the time to set things up properly the first time, so you don't have ongoing problems.
- 4
Stay Connected
We check in, respond quickly when you need help, and keep improving your service over time.
What Our Customers Are Saying
Real reviews from real local customers
"Initial issue with no connection, issue was with NBN not Solitary. Friendly online support got it sorted. All good now. Great value."
Barry G
ProductReview.com.au
"No issues with the service. Would recommend to others, and I have already done so"
Robyn D.
"I had a very positive experience with the service and staff. Very polite staff . Internet is great and after services great. Thoroughly recommend"
MJ S
"Personal, honest and punctual service . Great to keep things as local as possible , had a couple small problems with NBN and the guys kept me informed and sorted the situation asap."
Nicholas V.
"We replaced our DODO service with Solitary. Instantly our internet improved. The customer service is excellent. Very polite and respectful employees who are able to communicate with technology illiterate customers effectively."
Mark W
"Good experience, very helpful at organising for my connection moved to new address. Highly recommend"
Gayle
ProductReview.com.au
"My Experience has been Brilliant 🥳my business is The Professional Centre Coffs Harbour & the change over to Solitary Technology was a great move 🌈my clients are Happy so l am too 🤩🤩🤩🤩🤩"
Carol P.
"Thomas was very clear, honest and helpful. He helped me upgrade my internet connection including hardware. His installation associate, Kim, was great too. I’d recommend!"
Lucia G.
"Sorted out our internet / wifi for the Bungalows. They had a big task, and did a wonderful job- we couldn’t recommend enough"
Safety Beach Bungalows
"Very, very easy to deal with and went beyond what what most ISPs will do - friendly and fast communication and an unexpected credit too!"
Lance L.
"Extremely helpful and has provided a great service at a very competitive price. Troubleshooting connection issues immediately upon notification and rectifying them in a timely manner"
Colin K.
"Just switched to these guys this morning - switch over was fast and seamless, with the amazing Thomas calling as requested to finalise modem set-up. Their support is professional and very amicable..."
KMcC
ProductReview.com.au
"We switched our business over to Solitary Tech about 3-4 months ago now and it has been smooth sailing. We had a little hiccup getting the modem setup, but Solitary sent someone out to fix it that same day, pretty impressive"
Ralph
ProductReview.com.au
"Best customer service ever Solitary technology is the best transferred my internet and it was activated straight away I’m telling you everyone needs to join"
Matthew R.
ProductReview.com.au
"Thank you so very much Solitary Technology. You have saved me a lot of money. Everything is working perfectly. Your service was professional and efficient. It’s so good to have locals that we can trust and talk too!! We are really happy"
Kim T.
"Great Company, best support ever"
Dianne L.
"Upgraded the antenna on my roof, much much better now, seeing speeds ~280Mbps/15Mbps vs the old ~50/2-5 Friendly support, good little local enterprise"
Shelby
ProductReview.com.au
"Highly recommended. Thomas has provided exceptional support in getting our previous fixed wireless nbn equipment/speeds..."
Douglas
"Incredibly helpful and knowledgeable."
Lisa J
"Excellent experience so far. From a seamless changeover and upgrade to consistent speeds and great communication. Not to mention a better deal price wise. Great local enterprise."
Nik R.
"Switching our internet provider to Solitary Technology has been one of the best decisions we've made! Based in Coffs..."
Robert S.
"Initial issue with no connection, issue was with NBN not Solitary. Friendly online support got it sorted. All good now. Great value."
Barry G
ProductReview.com.au
"No issues with the service. Would recommend to others, and I have already done so"
Robyn D.
"I had a very positive experience with the service and staff. Very polite staff . Internet is great and after services great. Thoroughly recommend"
MJ S
"Personal, honest and punctual service . Great to keep things as local as possible , had a couple small problems with NBN and the guys kept me informed and sorted the situation asap."
Nicholas V.
"We replaced our DODO service with Solitary. Instantly our internet improved. The customer service is excellent. Very polite and respectful employees who are able to communicate with technology illiterate customers effectively."
Mark W
"Good experience, very helpful at organising for my connection moved to new address. Highly recommend"
Gayle
ProductReview.com.au
"My Experience has been Brilliant 🥳my business is The Professional Centre Coffs Harbour & the change over to Solitary Technology was a great move 🌈my clients are Happy so l am too 🤩🤩🤩🤩🤩"
Carol P.
"Thomas was very clear, honest and helpful. He helped me upgrade my internet connection including hardware. His installation associate, Kim, was great too. I’d recommend!"
Lucia G.
"Sorted out our internet / wifi for the Bungalows. They had a big task, and did a wonderful job- we couldn’t recommend enough"
Safety Beach Bungalows
"Very, very easy to deal with and went beyond what what most ISPs will do - friendly and fast communication and an unexpected credit too!"
Lance L.
"Extremely helpful and has provided a great service at a very competitive price. Troubleshooting connection issues immediately upon notification and rectifying them in a timely manner"
Colin K.
"Just switched to these guys this morning - switch over was fast and seamless, with the amazing Thomas calling as requested to finalise modem set-up. Their support is professional and very amicable..."
KMcC
ProductReview.com.au
"We switched our business over to Solitary Tech about 3-4 months ago now and it has been smooth sailing. We had a little hiccup getting the modem setup, but Solitary sent someone out to fix it that same day, pretty impressive"
Ralph
ProductReview.com.au
"Best customer service ever Solitary technology is the best transferred my internet and it was activated straight away I’m telling you everyone needs to join"
Matthew R.
ProductReview.com.au
"Thank you so very much Solitary Technology. You have saved me a lot of money. Everything is working perfectly. Your service was professional and efficient. It’s so good to have locals that we can trust and talk too!! We are really happy"
Kim T.
"Great Company, best support ever"
Dianne L.
"Upgraded the antenna on my roof, much much better now, seeing speeds ~280Mbps/15Mbps vs the old ~50/2-5 Friendly support, good little local enterprise"
Shelby
ProductReview.com.au
"Highly recommended. Thomas has provided exceptional support in getting our previous fixed wireless nbn equipment/speeds..."
Douglas
"Incredibly helpful and knowledgeable."
Lisa J
"Excellent experience so far. From a seamless changeover and upgrade to consistent speeds and great communication. Not to mention a better deal price wise. Great local enterprise."
Nik R.
"Switching our internet provider to Solitary Technology has been one of the best decisions we've made! Based in Coffs..."
Robert S.
"Initial issue with no connection, issue was with NBN not Solitary. Friendly online support got it sorted. All good now. Great value."
Barry G
ProductReview.com.au
"No issues with the service. Would recommend to others, and I have already done so"
Robyn D.
"I had a very positive experience with the service and staff. Very polite staff . Internet is great and after services great. Thoroughly recommend"
MJ S
"Personal, honest and punctual service . Great to keep things as local as possible , had a couple small problems with NBN and the guys kept me informed and sorted the situation asap."
Nicholas V.
"We replaced our DODO service with Solitary. Instantly our internet improved. The customer service is excellent. Very polite and respectful employees who are able to communicate with technology illiterate customers effectively."
Mark W
"Good experience, very helpful at organising for my connection moved to new address. Highly recommend"
Gayle
ProductReview.com.au
"My Experience has been Brilliant 🥳my business is The Professional Centre Coffs Harbour & the change over to Solitary Technology was a great move 🌈my clients are Happy so l am too 🤩🤩🤩🤩🤩"
Carol P.
"Thomas was very clear, honest and helpful. He helped me upgrade my internet connection including hardware. His installation associate, Kim, was great too. I’d recommend!"
Lucia G.
"Sorted out our internet / wifi for the Bungalows. They had a big task, and did a wonderful job- we couldn’t recommend enough"
Safety Beach Bungalows
"Very, very easy to deal with and went beyond what what most ISPs will do - friendly and fast communication and an unexpected credit too!"
Lance L.
"Extremely helpful and has provided a great service at a very competitive price. Troubleshooting connection issues immediately upon notification and rectifying them in a timely manner"
Colin K.
"Just switched to these guys this morning - switch over was fast and seamless, with the amazing Thomas calling as requested to finalise modem set-up. Their support is professional and very amicable..."
KMcC
ProductReview.com.au
"We switched our business over to Solitary Tech about 3-4 months ago now and it has been smooth sailing. We had a little hiccup getting the modem setup, but Solitary sent someone out to fix it that same day, pretty impressive"
Ralph
ProductReview.com.au
"Best customer service ever Solitary technology is the best transferred my internet and it was activated straight away I’m telling you everyone needs to join"
Matthew R.
ProductReview.com.au
"Thank you so very much Solitary Technology. You have saved me a lot of money. Everything is working perfectly. Your service was professional and efficient. It’s so good to have locals that we can trust and talk too!! We are really happy"
Kim T.
"Great Company, best support ever"
Dianne L.
"Upgraded the antenna on my roof, much much better now, seeing speeds ~280Mbps/15Mbps vs the old ~50/2-5 Friendly support, good little local enterprise"
Shelby
ProductReview.com.au
"Highly recommended. Thomas has provided exceptional support in getting our previous fixed wireless nbn equipment/speeds..."
Douglas
"Incredibly helpful and knowledgeable."
Lisa J
"Excellent experience so far. From a seamless changeover and upgrade to consistent speeds and great communication. Not to mention a better deal price wise. Great local enterprise."
Nik R.
"Switching our internet provider to Solitary Technology has been one of the best decisions we've made! Based in Coffs..."
Robert S.
"Initial issue with no connection, issue was with NBN not Solitary. Friendly online support got it sorted. All good now. Great value."
Barry G
ProductReview.com.au
"No issues with the service. Would recommend to others, and I have already done so"
Robyn D.
"I had a very positive experience with the service and staff. Very polite staff . Internet is great and after services great. Thoroughly recommend"
MJ S
"Personal, honest and punctual service . Great to keep things as local as possible , had a couple small problems with NBN and the guys kept me informed and sorted the situation asap."
Nicholas V.
"We replaced our DODO service with Solitary. Instantly our internet improved. The customer service is excellent. Very polite and respectful employees who are able to communicate with technology illiterate customers effectively."
Mark W
"Good experience, very helpful at organising for my connection moved to new address. Highly recommend"
Gayle
ProductReview.com.au
"My Experience has been Brilliant 🥳my business is The Professional Centre Coffs Harbour & the change over to Solitary Technology was a great move 🌈my clients are Happy so l am too 🤩🤩🤩🤩🤩"
Carol P.
"Thomas was very clear, honest and helpful. He helped me upgrade my internet connection including hardware. His installation associate, Kim, was great too. I’d recommend!"
Lucia G.
"Sorted out our internet / wifi for the Bungalows. They had a big task, and did a wonderful job- we couldn’t recommend enough"
Safety Beach Bungalows
"Very, very easy to deal with and went beyond what what most ISPs will do - friendly and fast communication and an unexpected credit too!"
Lance L.
"Extremely helpful and has provided a great service at a very competitive price. Troubleshooting connection issues immediately upon notification and rectifying them in a timely manner"
Colin K.
"Just switched to these guys this morning - switch over was fast and seamless, with the amazing Thomas calling as requested to finalise modem set-up. Their support is professional and very amicable..."
KMcC
ProductReview.com.au
"We switched our business over to Solitary Tech about 3-4 months ago now and it has been smooth sailing. We had a little hiccup getting the modem setup, but Solitary sent someone out to fix it that same day, pretty impressive"
Ralph
ProductReview.com.au
"Best customer service ever Solitary technology is the best transferred my internet and it was activated straight away I’m telling you everyone needs to join"
Matthew R.
ProductReview.com.au
"Thank you so very much Solitary Technology. You have saved me a lot of money. Everything is working perfectly. Your service was professional and efficient. It’s so good to have locals that we can trust and talk too!! We are really happy"
Kim T.
"Great Company, best support ever"
Dianne L.
"Upgraded the antenna on my roof, much much better now, seeing speeds ~280Mbps/15Mbps vs the old ~50/2-5 Friendly support, good little local enterprise"
Shelby
ProductReview.com.au
"Highly recommended. Thomas has provided exceptional support in getting our previous fixed wireless nbn equipment/speeds..."
Douglas
"Incredibly helpful and knowledgeable."
Lisa J
"Excellent experience so far. From a seamless changeover and upgrade to consistent speeds and great communication. Not to mention a better deal price wise. Great local enterprise."
Nik R.
"Switching our internet provider to Solitary Technology has been one of the best decisions we've made! Based in Coffs..."
Robert S.
Local Team, Come Say Hello!
Find Us in Coffs Harbour
Suite 1, 9 Park Avenue, Coffs Harbour NSW 2450
Phone: 1300 914 278 | Email: hello@solitarytech.com.au
Common Questions About Solitary Technology
Honest answers to the questions we get asked most
Are you really local, or just a franchise?
We're genuinely local - founded here, operated here, with all support handled right here in Coffs Harbour. No call centers, just real people who want to help!
What if you're too small to handle my business needs?
We handle everything from home internet to complex, multi-site SD-WAN implementations. Being small means we're nimble and can give your project the attention it deserves.
How can you compete on price with the big companies?
We don't have massive marketing budgets or shareholder dividends to fund. We keep our costs low and pass the savings to you, plus you get better service.
What happens if something goes wrong outside business hours?
Our network is monitored 24/7, and business customers with Service Level Agreements receive 24/7 contact details to report faults directly. We respond to critical issues around the clock to minimize downtime.
Do you only serve Coffs Harbour?
While our heart is in Coffs Harbour, our services are available all over Australia. We have customers from Kangaroo Island all the way up to The Territory. Our local focus means we understand regional challenges wherever you are.
Get in Touch
Have questions about how we can help? We're ready to assist!
- Phone number
- 1300 914 278
- hello@solitarytech.com.au